Patient Informtion
Fees and Billing
All standard medical services at Coombabah Medical Clinic are bulk billed.
Some services, such as medical examinations for insurance purposes, (i.e. Commercial Drivers License, Employment), cannot be bulk-billed. The receptionist can advise of costs for such services.
After Hours Care
National Home Doctor Service (click for website) after hour's service can be contacted on 13 74 25, as well. For emergencies, please go to Gold Coast University Hospital, Gold Coast Private Hospital, Pindara or Robina Hospital.
Making Appointments
It is advisable to make an appointment to see the Doctor whenever possible to avoid delays. If a longer consultation is required, please advise the receptionist when making appointment. Please advise if booking for a procedure or medical examination, so that a longer consultation time may be booked. Urgent medical cases are given priority, which may sometimes cause a delay in waiting time to see the doctor. The receptionist will endeavor to inform of any delays. Your co-operation is appreciated during such times. Please notify reception staff at time of booking if you have a potentially communicable / infectious disease, e.g. influenza, measles, chicken pox, etc.
Registration
New and existing patients should inform the practice of their current address and phone number and if possible, an emergency contact phone number.
Availability of Doctor by Telephone
The doctor may be contacted by phone during normal surgery hours. If the Doctor is in consultation, your call will be returned.
Only a member of the medical or clinical team can provide treatment or advice over the telephone. A fee may be incurred for the service.
In more urgent matters, your call will be put through to the Doctor. For all emergencies, please hang up and dial 000.
Home Visits
Home visits are available for patients whose condition prevents attendance at the surgery. This should be arranged with the receptionist. Fees Apply.
Services Available
Coombabah Medical Clinic is a general medical practice dealing with general aspects of family and community medicine.
Interpreter services for Non English speaking patients are available through the Department of Social Services:
Emil: tis.language.policy.liason@immi.gov.au
Phone: 1300 575 847
Interpreter service for sign language user can be accessed via NABS (National Auslan Interpreter Booking and Payment Service).
Fax: 1800 24 69 14
TTY: 1800 24 69 48
Email: bookings@nabs.org.au
Website: http://www.nabs.org.au/
Facilities
Coombabah Medical Clinic is also equipped with an electric, height adjustable bed for convenience of patients.
We also provide Allied Services in-house - Tel: (07) 5577 4811
Results
Follow-up results for tests usually require an appointment with the Doctor. Urgent results will be phoned to the patient directly and requested to make an appointment.
Recall
Patients may request the Doctor to enroll them in a recall list for future visits, e.g. Vaccinations, regular diabetes checks and asthma checks. Patients can choose to opt-out of recalls at any time, including government organisations like Breast Screen QLD, Pap Smear Register, etc.
Confidentiality
All patient records and information recorded are strictly confidential. For patients who are moving, we request a record transfer form from your new Doctor. Fees and charges may apply.
Feedback
To help us to continue to improve our services, patient feedback comments are welcome. We offer a suggestion box within the practice to collect feedback from patients. Difficult issues may be referred to:
Office of the Health Ombudsman
PO Box 13281,
George Street
Brisbane, Qld 4003
Ph: 133 646
Code of Conduct
Threatening, abusive or violent behavior will not be tolerated at this practice.
Improvements for Coombabah Medical Clinic
As a result of the recent practice survey for patients, we have endeavored to improve services of this practice:
1. Improving the facilities available like electronic height adjustable bed, spirometer, and an electrocardiography.
2. Enhancing home visits in after hours care by liasing with National Home Doctor Service and Dr. David Khoo (when available).
3. Contacting patients with booked appointments if there is a delay in seeing the doctor to reduce waiting time.
4. Implementation of electronic claiming with Pracsoft.
5. Improving availability of Allied Health Services - podiatry, physiotherapy and dietetics.